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Frequently Asked Questions

Will you automatically cancel my billing at the end of the rental term?

Will my payments stay the same for the entire rental term?

Can I buyout my rental early without a penalty?

Will I own the equipment at the end of my rental term?

Can I use my credit card to pay?

Answer: Yes. Paying by credit card means that you’ll get an affordable low monthly payment AND the points/ rewards from your credit card provider.

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How does the maintenance plan work?

Answer: Your home comfort specialist will work with you to select a maintenance plan that gives you complete peace of mind.

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Is the rental transferable if I want to sell my house?

Answer: Yes. If you’re selling your home, you may transfer your rental agreement to the new home owner.

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I noticed a payment taken out of my bank account by SNAP Financial but I don't have an account with SNAP Financial.

SNAP Financial provides financing programs to a number of equipment vendors and dealers. Recently you may have purchased a product with one of our dealers through a monthly payment plan or a deferred payment plan. SNAP Financial provided the financing through the dealer. Check the documents you received associated with the purchase to see if SNAP Financial is mentioned or contact the dealer where you made the purchase and ask them about the financing plan.

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How do I change my banking information?

You can fax us a void cheque at 1.866.694.2801 or email it to consumer@snapfinancial.com. Please make sure to include your full name, address, as well as your account number and indicate when the new banking information comes into effect. Keep in mind that we need a minimum of 10 days prior to your next payment due date to receive bank changes.

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How do I pay out my loan early?

  • Click ‘MY LOAN DETAILS’ to pay out your loan. This is our recommended method of payout to ensure timely processing.
  • Online payment through your bank. Please use your contract number to reference your account with Snap. Forward a cheque to our Toronto office at 156 Front St. West Toronto, On M5J 2L6.
  • Contact us at 1-866-475-9184, option four to have us withdraw the funds directly from your account.
  • *Please note, if you would like to make a partial payment or pay out your loan with a credit card, Snap will only accept a credit card cheque.
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Can I change the day my monthly payment is withdrawn from my account?

SNAP Financial currently has two options for payment dates; the 1st or 15th of each month. The payment date for your loan will depend on your contract start date.

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I am moving. How do I notify SNAP of my new information?

You can call and speak with a customer service representative. Call toll free 866-475-9184 and select option five. Hours of operation are from Monday — Friday, 8:30 a.m. to 8 p.m. EST

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I have made a purchase on a deferral. When is my payment due?

If you have purchased goods or services through a SNAP Financial dealer using a deferral plan you will have two options once the deferral period has lapsed. You may pay the contract in full prior to the end of the deferral period or if you choose not to pay out your contract, monthly payments will be withdrawn from your bank account through preauthorized payments.

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